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Usually arrives 5-7 business days (Monday-Friday) from the date of purchase. Please note orders may take up to 48 hours to process if shipped with standard service. 


Usually arrives 2-3 business days from the date of purchase if the order is placed by 10 am PST (Monday-Wednesday). Orders placed after 10 am PST Wednesday will ship the following Monday. 

Above are estimates only. Actual shipping times vary by location and products ordered. Before an order is shipped, it is processed. Processing times vary, typically between several hours to one business day. Orders are shipped on business days only (Monday-Friday, excluding Canadian federal holidays). If you place your order on a weekend or holiday, the above estimates start from the first business day after your order is placed. Contact us with questions about which shipping method is right for you.  

Severe weather may cause shipping delays. We regret that we are not able to guarantee express delivery in the event of severe weather. Please check to see if severe weather will impact your area. If you would like to ship to an international address, please email and we can assist you. Please note we cannot fulfill orders at this time for the UK, and other EU countries. At this time, we cannot deliver to APO/FPO addresses or PO Boxes. Free shipping promotions may not be combined with other promotions or offers.  

Returns + Refunds

We are so excited for you to try Hai Tea that if you aren't completely happy with your order, send us an email to within 7 days of receiving your order and we will happily refund your order.